Terms of Sale


These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase.

The Terms of Use for our Site and our Privacy Statement can be found on separate pages.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist. Please contact us via email on info@thecutlondon.com

Purchase Terms for Products

We have worked hard to create products of the highest quality. For the individual detail and specification of each product, please see the product description which accompanies each product listing. Please note that we take all reasonable steps and care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep this Site as up-to-date as possible, the information available on the Site may not reflect the availability position at exactly the moment you place an order. Your order will be confirmed by email once it has been accepted.

Images of products on our Site are for illustrative purposes only. We make every effort to ensure that images are captured and displayed accurately but we cannot guarantee that the products are displayed accurately on your device. The products that you order and the packaging of the products may vary from the images on the Site.

You are only permitted to purchase through our site if you are 18 years or over, you are legally capable of entering into a contract and you or a consumer. Please contact us to discuss your needs if you are a company requiring support.

Purchases from our Partners

The Cut London work with a handful of carefully selected designers, Design Partners. When you place an order from our site for a product which has been created by our Design Partners the legal contract that you make will be between you and the relevant Design Partner. These terms and conditions still apply but references to ‘we’, ‘us’ and ‘our’ shall refer to the relevant Design Partner.

How our order process works

You will be able to find the product specifications for each item on our Site within the product description on each page. Please check the specifications carefully as all of our items vary.

Once you have selected an item and placed your order you will receive an Acknowledgement Email. This is not an acceptance of your order at this stage. Once we have your order we will discuss your requirements with the relevant Design Partner. All orders are subject to acceptance by us and we will send you a further email to confirm acceptance, an Acceptance Email. At this point when we send the Acceptance Email, a contract will be formed.

If we, or the Design Partners, are unable to fulfil the order we will contact you as soon as possible. If you have already paid we will issue a refund.

Cancellation Rights

As a consumer purchasing online you have the legal right to cancel your order with us, subject to the limitations set out below. Your right to cancel begins on the date you place your order and ends 14 calendar days from the day after you receive the product.

Unless you are ordering bespoke or made to order goods, you need not provide a reason for cancelling your order; however, you must email us at info@thecutlondon.com to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

Please be aware that in accordance with the Consumer Contract Regulations 2013 we are unable to accept the return of items which are personalised, bespoke or made to your specification.

In circumstances where you are permitted to cancel the order and you have already received your products, you will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for your costs of returning the product to us.

You must return the products within 14 days of the cancellation being confirmed. Due to the value of the goods we shall confirm the returns address to you via email so that we can ensure safe delivery.

If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.

If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.


Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds on items which are personalised or made to your specification.

Faulty Goods

Nothing in these terms affects your legal rights in respective of products which are defective or not as described.

If you think a product is defective or mis-described then please email Kate Baxter on info@thecutlondon.com with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the product.

You will need to return any defective products and we will confirm the postal address for returns by email.

All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. In the first instance, faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.


The prices are as quoted on the website for each item. The final price, inclusive of any relevant tax, will be shown at the checkout. The product pricing excludes delivery charges which will be added to the total amount at the checkout.

We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.

It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation. Orders are usually sent by courier and a signature will be required.

If we do not deliver your product within 15 calendar days or within the other time period agreed between us, you may contact us to cancel your order. We are not responsible for delays outside of our control. We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.

If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.

International Delivery

We deliver to certain countries outside of the UK. Please contact us by email to check whether we can deliver to your required location. Orders to outside the UK may be subject to import duties and taxies. You will be responsible for payment of such amounts which are not set by us but set by each location. Please contact your local customs office for further information before placing your order.

Warranty and Liability

We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.

We do not exclude or limit in any way our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987;
  • For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
  • For fraud or fraudulent misrepresentation; or
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Communications and Additional Circumstances

Should you need to contact us at any time to discuss your order you can email us at info@thecutlondon.com Should we need to contact you we will use the contact email you supply when you place your order.

Should you consider that you have grounds to obtain a refund which are not set out above you should email info@thecutlondon.com to set out your refund request.

All refunds are provided in accordance with your statutory rights.

Law and Jurisdiction

We are based in the UK and our Terms of Purchase are governed by UK legislation. These terms and any claim or dispute arising in relation to any purchase will be governed by English law. The courts of England shall have exclusive jurisdiction to settle any such claim or dispute.